Privacy Policy

Costamar Pool & Patio respects your privacy and is committed to protecting your personal data. This Privacy Policy serves as our legal foundation for all communications, detailing how your information is collected, used, safeguarded, and our strict policies against selling leads when you interact with our website and services.

1. How Information is Collected

We collect personal information that you voluntarily submit through our website forms, via email, or during phone interactions. Information collected includes:

• Contact Information: Name, home address, phone number, and email address.
• Project Details: Specific interests, service requests, and your preferred timeline for a consultation.
• Communication Records: Any information you provide when you contact our support team or respond to our SMS notifications.
• Technical Data: IP address, browser type, pages visited, and referral data collected when you browse our site.

2. How Information is Used

We use your collected information strictly for internal business operations and communications to provide a high-quality customer experience. Specifically, we use your data to:

• Respond to inquiries and provide project estimates.
• Schedule phone or on-site consultations.
• Deliver project updates and service-related communications via phone, email, or SMS.
• Process payments for services rendered.
• Analyze anonymous, aggregated data to improve website performance and customer experience.

Note: Mobile opt-in data is used exclusively for service-related communications and is never used for marketing.

3. Data Protection Commitment & Subcontractors

WE DO NOT SELL YOUR DATA OR LEADS. We clearly state that we do not share or sell leads' information with others. We do not sell, trade, or transfer your personally identifiable information or customer opt-in data to outside organizations for marketing or promotional purposes. Your information is never sold or exchanged.

WORKING WITH SERVICE PROVIDERS: To provide our services, we utilize trusted platforms. These providers only process data to assist us in operating our website, conducting our business, processing payments, or servicing you, and are bound by strict confidentiality. These providers include:

• Payment processors (Stripe, PayPal, and Intuit) – solely for processing your payments.
• Email service platforms – solely for sending communications you requested.
• Website hosting services – solely for hosting our website and its content.
• SMS message aggregators and providers – solely for delivering text messages you requested.
• HighLevel CRM – for our internal client relationship management.
• AI technology providers – to power our AI-enabled features and services.
• Cloud storage providers – for secure storage of data processed by our systems.

We will only release information if legally mandated to comply with the law or to protect our business operations and customer safety.

4. SMS Opt-In Details (A2P 10DLC Compliance)

By submitting your phone number, you consent to receive SMS text messages from Costamar Pool & Patio regarding:

• Appointment scheduling
• Estimate follow-ups
• Project updates
• Service notifications

SMS Opt-In Details: Customers opt-in to receive SMS by entering their phone number into a dedicated contact form on our website. On the form, there is a separate, unchecked checkbox that explicitly states: "I agree to receive SMS communications from Costamar Pool & Patio." This consent is strictly voluntary and not a condition of purchase. Additionally, customers may opt-in verbally during phone consultations, after which we send a one-time manual confirmation text to verify consent.

Message Frequency & Rates: Message frequency may vary based on your project status. Message and data rates may apply.

How to Opt-Out: You can opt out at any time by replying:

• STOP – to unsubscribe
• HELP – for assistance

Mobile Information Sharing Statement: No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

5. Email & Promotional Communications

If you provide your email address, we may send updates, promotions, and service-related information. You may opt out of marketing emails at any time by contacting us directly at [email protected].

6. Cookies and Tracking Information

Our website uses essential, analytical, and marketing cookies to provide a secure environment, analyze visitor behavior for service improvements, enhance user experience, and deliver relevant advertisements. Cookies do not store personally identifiable information. You can manage or withdraw your tracking consent at any time through your browser settings or our on-site cookie banner.

7. Data Security Practices

We employ comprehensive data security practices to protect your personal data. We use reasonable administrative, technical, and physical safeguards—including secure cloud storage and confidential service agreements—to protect your information against unauthorized access, alteration, or destruction. However, please note that no system or transmission over the internet can guarantee 100% complete security.

8. External Links & Children's Privacy

• External Links: Our website may contain links to outside websites. We are not responsible for their privacy practices or content.
• Children’s Privacy: Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

9. User Rights & Updating Your Information

You have the right to access, correct, or request the deletion of your personal information. You also have the right to opt-out of marketing communications and receive our services without discrimination. To access, update, or request deletion of your information, please contact us at: 📧 [email protected]

10. Policy Updates

We reserve the right to update or modify this Privacy Policy at any time to reflect changes in our practices or legal requirements. Updates will be posted directly on this page.

11. Contact Information

If you have any questions regarding this Privacy Policy or your data, please contact us:

Costamar Pool & Patio

📞 +1 832-405-8013

📧 [email protected]